How Do I Access My Certificate? If you are viewing this from the website:
Click on your account name above, you will be redirected to your account.
If you are not logged in, click on the 'Sign In or Register' link above to sign in.
Your course will be located under the My List tab.
Click on the 'Certificate' button and navigate to 'Download Certificate', you will have the option to download or email your certificate.
You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.
If you are viewing this from the webcast viewer:
Once the program has finished, click on the 'Certificate' tab
You will have the option to download or email your certificate.
You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.
I Need To Change/Cancel/Refund My CourseTo reuqest a change/cancellation/refund of your course support at 877-602-9877. We will need the following information:
Email Address
Date & Name of Webcasts
Ordering & Shopping Cart
Is Payment By Check Accepted?You have the option to pay by check at the end of the checkout process, simply click the 'pay by check' box and complete the instructions on the following page.
Within one business day of receiving your fax, support will register you for the requested event(s) and you will receive a confirmation email. Payment must be received one business day prior to the start date of your course in order to access program content.
Technical Issues
I Can See The Video, But I Can't Hear AnythingConfirm that sound is enabled on your computer.
Check that your system volume is not muted
Check that the volume on the viewer is turned up
If you have external speakers, check the following -
The speakers are plugged into an outlet
The speakers are plugged into your computer
The speakers are turned on and the volume knob is turned up
If you have built-in speakers, check the following -
The speaker are not muted via a mute key on your keyboard
Try closing the viewer tab, returning to your online account and launching the viewer again.
Test audio from other flash videos from another site, e.g. www.youtube.com
If you are still having issues hearing the webcast, please contact your System Administrator for additional help.
How Do I Fix The M3u8 Access Denied/Cross Domain/404 Not Found Error?This issue is likely due to a firewall your network has in place, try these options as a quick solution:
View the webcast from an alternate location
View the webcast on your mobile device, on cellular data. (note: data charges may apply)
Alternately, ask your IT administrator to white-list this domain: ce21media.streaming.mediaservices.windows.net
Note that this method will require you to reboot your computer to ensure the changes work correctly.
My Video Is Stuck On Break/Has Stopped PlayingTry refreshing your viewer by pressing the 'F5' key on your keyboard (Windows) or by pressing the 'Command' and 'R' key on your keyboard (Mac).
Additionally the viewer can be closed and relaunched by clicking on "Launch Viewer" again from your customer account, or by following the link in your email.
